ROCKOVER PRODUCTION WORKSHOPS
How to Make a Reservation
To secure your spot on a Rockover Production Workshop, full payment is required unless stated otherwise. The deposit constitutes 25% of the total fee.
Cancellation Policy
If you need to cancel your workshop, please notify Rockover Production Workshops in writing immediately. Cancellation takes effect upon receipt of your written request.
The cancellation terms are as follows:
- More than 90 days before departure: Deposit and non-recoverable costs (e.g., hotels) are forfeited.
- Between 89 and 31 days before departure: 50% of the trip price and non-recoverable costs are forfeited.
- Between 30 and 0 days before departure: 100% of the trip price and non-recoverable costs are forfeited.
Cancellation by Rockover Production Workshops
The tour will only be canceled under circumstances beyond our control, such as civil unrest, force majeure, flight cancellations, or insufficient bookings. If we cancel your holiday, a full refund will be provided, but Rockover Production Workshops is not liable for any additional expenses incurred to you.
Minimum Numbers
If the minimum number of clients required for a workshop is not reached 8 weeks before departure, we reserve the right to cancel, modify the tour, or charge an additional fee to each participant.
Alterations to Itinerary
While we aim to adhere to planned itineraries, factors beyond our control may necessitate changes (e.g., adverse weather, road closures). Flexibility is maintained during the tour, with the trip leader having the final say on itinerary adjustments.
Tour Leader Authority
The trip leader's decisions on tour conduct, itinerary, and objectives are final. If a participant's behavior jeopardizes safety or group harmony, the leader may decide on their continued participation, with no entitlement to a refund if asked to leave.
Client Etiquette
Clients are expected to adhere to local laws and regulations.
Leaving a Workshop Early
If a participant leaves a trip early, any duty of care ceases, and there is no automatic refund for unused services.
Insurance
Participants must have insurance covering personal injury, property, and third-party liability during the workshop. Emergency medical and evacuation costs are the participant's responsibility.
Passports, Vaccinations, and Visas
Participants are responsible for valid travel documents and compliance with passport, visa, and vaccination requirements.
Good Health
Participants must be fit for the chosen trip, and any pre-existing medical conditions must be declared. Changes in health conditions must be reported before departure.
Rockover Production Workshops' Responsibilities
Participants engage at their own risk, and the company is not liable for accidents, injuries, or damages. Damages are limited to the holiday price.
Flights
Rockover Production Workshops offers Land Only tours. Participants are responsible for flights and must arrive on time for the trip's commencement.
Accommodation
Accommodation is based on twin occupancy, with single room options available at an additional cost.
Provision of Information
Information provided is accurate to the best of our knowledge, but rapid developments may impact certain details.
Promotional Images and videos
Rockover Production Workshops may use participant images for promotional purposes without charge.
Complaints
Communicate any workshop complaints to the trip leader for possible resolution. Written complaints must be submitted within 14 days of trip completion.
Jurisdiction Clause
Both parties agree that the courts of England and Wales have exclusive jurisdiction for any disputes arising from this agreement